We are really chuffed with the work we do.
Based on our wonderful customer’s feedback we have scored a 9.9/10 total customer satisfaction rating. They scored us on our expertise, timelines, communication, delivery and training. They said the following:
We exceed expectations
Awesome! Totally exceeded my expectations. Thanks to you and your team for the great work! Gemma, Strategic Initiatives
You are amazing on so many levels! You can create a solution for any problem; your wit and style; your love of people; your extensive abilities and capacity! Greg, CEO of The Parenting Place
What we covered was above all expectations. We were so impressed with such an in depth understanding of our organisation in such a short time. We’re are really excited. Blair, Marketing Manager at Te Whakaora Tangata
Amazing turn around times, They understood our vision and we now love what we have in place. Well done team! Robin Ferguson from Toolbox
We understand, articulate and action the vision
We understand, articulate and action the vision
Amazing turn around times, They understood our vision and we now love what we have in place. Well done team! Robin Ferguson from Toolbox
We partner at your pace
GravityLab are awesome, Very easy to deal with. Fast, understanding with good experienced advice. Wouldn’t go anywhere else! Lara Conroy from Momentum Waikato
GravityLab was amazing to work with.They very quickly learnt about our business, interpreted our needs, and got to work. Within a matter of weeks, we had a working prototype and I am thrilled with the results, Dave Atkinson, Creative Director
"GravityLab have magically managed to transform a highly technical and at times overwhelming process into something our entire team can not only understand but really get behind. We're thrilled to have them as our partner."
– ALLIE, BUSINESS AND PARTNERSHIPS MANAGER
The Solution
We provided visibility and efficiency to the zoo membership management through automation. This included replacing their scanning engaging and providing dashboards and reminders on when to take action. One fun feature is that they can compare visit numbers on a daily dashboard and compare it with times with similar weather conditions.
"I'm so impressed with your work, you understand what we need before we do and build solutions that truly work – I am grateful!"
– Sharn Rayner, Head of Consulting
The Solution
AdviceFirst is growing a business consulting division. They know that great technology linked to strategy and business process is core to their client’s future success. GravityLab has built an innovative portal to manage all of their customer’s business strategy, KPIs and performance actions.
“The team at GravityLab were a breath of fresh air after a string of consultants who didn’t deliver. They took the time to understand our situation and help put in place a solution that we could maintain ourselves going forward. And it worked first time!”
- Guy Sherman, CTO
The Solution
Crimson Education is one of New Zealand’s major success stories. GravityLab helped build an integration layer between their mobile app and Salesforce. It is used to serve important alerts, notifications and activities. It was built with best practice and scalable architecture that allows admins (and not just developers) to utilise it. Furthermore, we made refinements to key components in their Sales journey.
"GravityLab has been doing some great work for us and we have really appreciated your professional can-do nature and all the results we are achieving."
– Andy Patrick, Chief Operating Officer
The Solution
Fergus are an impressive NZ tech startup. They have gone global quickly with their smart job software for trades and service businesses. GravityLab has been optimising and accelerating their sales team performance with automations and customer engagement workflows.
"GravityLab specialise in business systems integration, CRM, and strategy to help scope, plan, resource, and potentially help implement systems. They are great at what they do, and give a very honest, unbiased, and useful opinions on how to make initiatives a success."
– Chief Product & Technology Officer, Josh Webb
The Solution
Flick Electric had a range of tools and data silos and wanted to improve their customer engagement and market share. They already had Salesforce CRM but there was a lot more potential for what it could do. They asked GravityLab to undertake a CTO-style strategy, partnering closely with them, to help them identify a roadmap for long term success.
"To get a project with thousands of users live as an enterprise project normally takes 6-12 months. As a result of an amazing partnership with Salesforce and GravityLab we could smash it out in a matter of weeks when we needed it. We have been outstanded that we are competing at this scale."
– John Williams, National Manager
The Solution
During the Covid 19 outbreak Scouts needed to move fast to support their youth. GravityLab had already prepared a technology strategy for them and they brought it forward at a rapid pace to build an online scouting platform in 4-6 weeks. This includes the ability to learn, gain achievements and collaborate all online in a secure environment.
